Practice 04 / Public safety resilience
Public Safety & SLED Infrastructure Resilience
Keep an administrative problem out of the dispatch room.
The operational risk
Keep an administrative problem out of the dispatch room.
Shared administration, inherited remote access and undocumented dependencies can connect a municipal office outage to mission-critical dispatch operations.
“The modernization project includes security.”
Make the responsibility visible.
A project label does not establish the boundaries between CAD, call handling, municipal IT and outside maintenance access.
The B3 deliverable
What you receive
- An ECC / PSAP dependency map spanning call handling, CAD, connectivity and third-party support.
- A review of administrative-to-dispatch access paths and separation evidence.
- An NG9-1-1 transition risk register and change-acceptance checklist.
- A procurement review of security obligations, service boundaries and cooperative purchasing assumptions.
- A continuity tabletop and handoff pack with operational owners and escalation contacts.
Who this is for
Emergency communications leadership, municipal IT directors and public-sector procurement teams.
Evidence needed to begin
- Approved network and dependency diagrams
- Support and carrier agreements
- RFP or cooperative purchasing documents
- Continuity and escalation plans
Acceptance criteria
A result you can inspect.
Mission-critical dependencies and vendor access paths have owners; readiness gates and outstanding risks are visible before project acceptance.
Show us the approved evidence that municipal administration and vendor support cannot bypass the dispatch network’s access boundaries.Scope this engagement →
Roles and boundaries
No live emergency-system testing occurs without an explicitly authorized method, maintenance window and operational safeguards. This service is not a CJIS certification.
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Make the decision with someone on your side.
Start with the decision, the deadline and the evidence you need. We will define a practical scope from there.
Schedule a 20-minute scoping call →